Accessibility statement for Workplace Charging Scheme application form

This accessibility statement applies to "Apply for a Workplace Charging Scheme voucher" https://www.gov.uk/government/publications/workplace-charging-scheme-application-form

This website is run by Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible.

• Accessibility issues were reported by our automated testing tools and manual user testing team. Many issues reported affected the majority of user groups, but particularly the blind user group.
• Screen reader users face challenges in using the website, with the main focus on semantic relations, and text alternatives.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or contact our Contact Centre by:

• email
• telephone: 0300 790 6802
• web chat

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Vehicles Service Manager Anthony.Bamford@dvla.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

• Perceivable - information and users interface components must be presentable to users in ways they can perceive.
Information and relationships:
• information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text. (Level A)
• non-text contrast (WCAG 2.1) 1.4.11 the visual presentation of the following have a contrast ratio of at least 3:1 against adjacent colours:
• user interface components visual information needed to identify user interface components and states, except for inactive components or where the appearance of the component is determined by the user agent and not modified by the author
• o graphical objects - parts of graphics required to understand the content, except when a particular presentation of graphics is essential to the information being conveyed (level AA)
• Operable - user interface components and navigation must be operable:
• timing adjustable - 2.2.1 for each time limit that is set by the content, at least one of the following is true:
• turn off - user is allowed to turn off the time limit before encountering it
• adjust - user is allowed to adjust the time limit before encountering it over a wide range that is at least ten times the length of the default setting
• extend - user is warned before time expires and given at least 20 seconds to extend the time limit with a simple action (for example, press the space bar), and is allowed to extend the time limit at least 10 times
• real-time exception - the time limit is a required part of a real-time event (for example, an auction), and no alternative to the time limit is possible
• essential exception - the time limit is essential and extending it would invalidate the activity
• 20 hour exception - the time limit is longer than 20 hours (level A)
• bypass blocks (2.4.1) - a mechanism is available to bypass blocks of content that are repeated on multiple web pages (level A)
• page titled (2.4.2) - web pages have titles that describe topic or purpose (level A)
• link purpose (in context) (2.4.4) - the purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general (level A)
• headings and labels (2.4.6) - describe topic or purpose (level AA)
• focus visible (2.4.7) - any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible (level AA)
• label in name (WCAG 2.1)(2.5.3) - for user interface components with labels that include text or images of text, the name contains the text that is presented visually (level A)
• Understandable – information and the operation of user interface must be understandable:
• labels or instructions (3.3.2) - are provided when content requires user input (level A)
• Robust – content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies:
• parsing (4.1.1) - in content implemented using mark-up languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features (level A)
• name, role, value (4.1.2) - for all user interface components (including but not limited to: form elements, links and components generated by scripts), the name and role can be programmatically determined; states, properties, and values that can be set by the user can be programmatically set; and notification of changes to these items is available to user agents, including assistive technologies (level A)
• status messages (WCAG 2.1) (4.1.3) - in content implemented using mark-up languages, status messages can be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus (level AA)

Content not within the scope of the accessibility regulations

the visual presentation of text and images of text has a contrast ratio of at least 7:1, except for the following:

• large text - large-scale text and images of large-scale text have a contrast ratio of at least 4.5:1
• incidental - text or images of text that are part of an inactive user interface component, that are pure decoration, that are not visible to anyone, or that are part of a picture that contains significant other visual content, have no contrast requirement
• logotypes - text that is part of a logo or brand name has no minimum contrast requirement (level AAA)

PDFs and other documents

This information is provided in our accessible documents policy

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

DVLA is working to improve the accessibility of all of its services. Our newer services will be updated to ensure compliance to accessibility standards during 2020 to early 2021. Our older services are currently being reviewed with the aim to replace them with simpler more accessible services during the next two years.

Preparation of this accessibility statement

This statement was prepared on 16 April 2021. It was last reviewed on 21 July 2021.

This website was last tested on 11 September 2020. The test was carried out by the Digital Accessibility Centre (DAC).

We used this approach to decide on a sample of pages to test. The service is measured against the Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) to give an accurate feedback on any non-compliant issues. To attain our standard accreditation all A and AA criteria must be achieved. To give a more accurate review of the service DAC employed 2 different testing processes:

• a manual technical audit using automated tools
• a dedicated team of user testers with differing disabilities using a range of adaptive technologies.

The findings of both testing teams are combined to give an accurate feedback on the service.